Not satisfied with the quality of your eyewear:
In case you are not satisfied with the product quality you may return the product to us for a refund. In such cases you are entitled to receive the full frame price and 50% of the price of prescription lenses. You must return the product at your own cost.
The lenses are not as per my original Prescription:
It is very rare that the lenses produced by us are not as per your prescription but if this is the case then Eye Glass Factory Outlet is 100% responsible for refund or reshipment. In case where you have entered the wrong prescription during ordering process, we may not be held responsible but you can contact our sales department to claim extra discount on further orders in order to minimize loses.
The frame or lenses broke after few days:
Eye Glass Factory Outlet is unable to provide any warrantees in such cases however you can always contact our sales department to solve such problems.
I am not happy with the size of the frame:
Eye Glass Factory Outlet may not be held responsible if you select a frame which is not of your size. In such cases the customer can return the product for full price of frame and half price of lenses. The shipping must be paid by the customer.
I am not happy with the thickness of the lenses or lens edges on my eyeglasses:
Eye Glass Factory Outlet may not be responsible in this case as the lenses thickness also depends upon the size of the frame. In such cases you can return the glasses for full frame price and half price of lenses.
Who to contact in such cases:
You can return your product by filling up the return form and a RMA number will be assigned to you or You may reach us at email us for your refund/replacement or to discuss any other issue related to your eyeglasses order.
We value your business and look forward to helping you with all of your eyeglass needs! If there are any issues you might have and they may or may not be listed here, we are always willing to do what we can to help you and to make it as hassle-free as possible for you, so please do not ever hesitate to let us know how we can better help you.