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Established 1997 • Lenses Made in USA • Family Owned & Operated

Return Policy

Not satisfied with the quality of your eyewear:
In case you are not satisfied with the product quality you may return the product to us for a refund. In such cases you are entitled to receive the full frame price and 50% of the price of prescription lenses. You must return the product at your own cost.

The lenses are not as per my original Prescription:
It is very rare that the lenses produced by us are not as per your prescription but if this is the case then Eye Glass Factory Outlet is 100% responsible for refund or reshipment. In case where you have entered the wrong prescription during ordering process, we may not be held responsible but you can contact our sales department to claim extra discount on further orders in order to minimize loses.

The frame or lenses broke after few days:
Eye Glass Factory Outlet is unable to provide any warrantees in such cases however you can always contact our sales department to solve such problems.

I am not happy with the size of the frame:
Eye Glass Factory Outlet may not be held responsible if you select a frame which is not of your size. In such cases the customer can return the product for full price of frame and half price of lenses. The shipping must be paid by the customer.

I am not happy with the thickness of the lenses or lens edges on my eyeglasses:
Eye Glass Factory Outlet may not be responsible in this case as the lenses thickness also depends upon the size of the frame. In such cases you can return the glasses for full frame price and half price of lenses.

Who to contact in such cases:
You can return your product by filling up the return form and a RMA number will be assigned to you or You may reach us at email us for your refund/replacement or to discuss any other issue related to your eyeglasses order.

We value your business and look forward to helping you with all of your eyeglass needs!  If there are any issues you might have and they may or may not be listed here, we are always willing to do what we can to help you and to make it as hassle-free as possible for you, so please do not ever hesitate to let us know how we can better help you.

FREE Shipping to USA!

We proudly offer FREE shipping on all orders within the United States. No minimum order required, no promotional code needed. All U.S. orders shipped 100% FREE 100% of the time.

For your convenience all orders will also include a delivery confirmation / tracking number, which will be automatically emailed to you once the order has been shipped.

All orders are shipped with a complimentary protective case and cleaning cloth.

We ship worldwide for as low as $9.95.

For a full overview of shipping options and details please see our Shipping & Delivery page.

Simple Return Policy on your Discount Eyeglasses

Your complete satisfaction is our #1 priority!

Our hassle free policy has simple options to accommodate any situation in which you are not 100% satisfied with your purchase

In the instance your order is made incorrectly (inaccurate prescription, the wrong frame used, etc.). A replacement pair will be provided at absolutely no cost to you.

If you are not happy with your order for any other reason we have an easy exchange/return policy in place to accommodate you.

Up to 75% Off Eyeglasses!

Eyeglass Factory Outlet has been saving consumers money on prescription eyewear for over 15 years! Our products are no different from the extremely overpriced optical chains and big box retailers, but our prices definitely are.

How do we do this?

The lack of overhead costs associated with a brick and mortar store allows us to pass these enormous savings onto you, our valued customers. We have no exorbitant retail location rent to pay. We have no need for excessive insurance policies and fancy displays fixed with costly lighting . Our cost of operation is a fraction of what it takes to operate a large storefront location. These factors combined with buying in large volume from our manufacturers at reduced rates allow us to offer extremely competitive prices without sacrificing quality and service.

Our 365-Day Warranty!

Eyeglass Factory Outlet has been providing high-quality, low-cost prescription eyeglasses for many years and we stand behind our products.

Our frames come with a 1-year manufacturer's warranty which protects against any manufacturer's defects.

For more information on warranty details please see our Return Policy page.