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Established 1997 • Lenses Made in USA • Family Owned & Operated

F.A.Q.'s

 

 

How long does it take to have glasses made?

Generally it takes about a week to have the glasses made and sent out.  Usually you can expect to receive them within about 10 days

 

Can I pay to have the glasses arrive sooner.

Yes.  Usually if we need to rush a particular job, we don't have a problem.  It does vary based on the frames and/or lens options, but we will work with you to get them to you as quickly as possible.  Rush shipping is also available upon request.

 

Can you put lenses in my own frames?

Yes, we can put lenses into almost any frame.  Simply fill out the form or give us a call and we will be more than happy to have the lenses made for you.

 

Do you offer Varilux?

Yes, we offer all Varilux brand lenses at unbeatable prices, as well as many others!

 

Do I get a discount for ordering multiple pairs of glasses?

Yes, definitely!  You get 25% off of the 2nd pair (of equal or lesser value) and you also receive one low shipping charge of $5 for both pairs of glasses.

 

Do the frames have any kind of warranty?

Yes, all frames come with a 1-year warranty against any manufacturer's defects.  (This does not include abuse to the glasses or mishandling.)

 

Can I place my order over the phone?

Absolutely!  We are available weekdays from 10 am to 8 pm EST, and some weekends.  If you call and we do not answer at any time, please leave a message and we will be sure to call you back within 1 business day (if not sooner!).

 

Can I email or fax you a copy of my prescription instead of entering it into the site to ensure accuracy?

Most definitely!  We always encourage our customers to fax or email us a copy so that we can keep it with your records in the event that we need to use it again in the future.  You can email us at info@eyeglassfactoryoutlet.com or fax it to us at 561-733-5544.

 

FREE Shipping to USA!

We proudly offer FREE shipping on all orders within the United States. No minimum order required, no promotional code needed. All U.S. orders shipped 100% FREE 100% of the time.

For your convenience all orders will also include a delivery confirmation / tracking number, which will be automatically emailed to you once the order has been shipped.

All orders are shipped with a complimentary protective case and cleaning cloth.

We ship worldwide for as low as $9.95.

For a full overview of shipping options and details please see our Shipping & Delivery page.

Simple Return Policy on your Discount Eyeglasses

Your complete satisfaction is our #1 priority!

Our hassle free policy has simple options to accommodate any situation in which you are not 100% satisfied with your purchase

In the instance your order is made incorrectly (inaccurate prescription, the wrong frame used, etc.). A replacement pair will be provided at absolutely no cost to you.

If you are not happy with your order for any other reason we have an easy exchange/return policy in place to accommodate you.

Up to 75% Off Eyeglasses!

Eyeglass Factory Outlet has been saving consumers money on prescription eyewear for over 15 years! Our products are no different from the extremely overpriced optical chains and big box retailers, but our prices definitely are.

How do we do this?

The lack of overhead costs associated with a brick and mortar store allows us to pass these enormous savings onto you, our valued customers. We have no exorbitant retail location rent to pay. We have no need for excessive insurance policies and fancy displays fixed with costly lighting . Our cost of operation is a fraction of what it takes to operate a large storefront location. These factors combined with buying in large volume from our manufacturers at reduced rates allow us to offer extremely competitive prices without sacrificing quality and service.

Our 365-Day Warranty!

Eyeglass Factory Outlet has been providing high-quality, low-cost prescription eyeglasses for many years and we stand behind our products.

Our frames come with a 1-year manufacturer's warranty which protects against any manufacturer's defects.

For more information on warranty details please see our Return Policy page.