Eyeglass Shipping

We ship your eyeglasses via US Mail in the continental US, or Global Priority out of the country. The costs are $5.00 in the U.S. and $9.95 out of the country. All orders include free delivery confirmation tracking receipt.

Eyeglass Returns

Not satisfied with the quality of your eyewear
In case you are not satisfied with the product quality you may return the product to us for a refund. In such cases you are entitled to receive the full frame price and 50% of the price of prescription lenses. You must return the product at your own cost.

The lenses are not as per my original Prescription:
It is very rare that the lenses produced by us are not as per your prescription but if this is the case then Eye Glass Factory Outlet is 100% responsible for refund or reshipment. In case where you have entered the wrong prescription during ordering process, we may not be held responsible but you can contact our sales department to claim extra discount on further orders in order to minimize loses.

I never received my eyeglasses or it arrived damaged:
If the product is lost in transit or damage you may claim your 100% refund or ask for immediate replacement. We may ask you to send a digital picture of the merchandise received for record.

The frame or lenses broke after few days.
Eye Glass Factory Outlet is unable to provide any warrantees in such cases however you can always contact our sales department to solve such problems.

I am not happy with the size of the frame.
Eye Glass Factory Outlet may not be held responsible if you select a frame which is not of your size. In such cases the customer can return the product for full price of frame and half price of lenses. The shipping must be paid by the customer.

I am not happy with the thickness of the lenses or lens edges on my eyeglasses
Eye Glass Factory Outlet may not be responsible in this case as the lenses thickness also depends upon the size of the frame. In such cases you can return the glasses for full frame price and half price of lenses.

Who to contact in such cases:
You may reach us at for your refund/replacement or to discuss any other issue related to your eyeglasses order.